Icon Cancer Centre Wahroonga leads the way in cancer care

Icon Writers / 05 Dec, 2022

Sydney Adventist Hospital’s Integrated Cancer Centre, which operates in partnership with Icon Cancer Centre Wahroonga, has once again be recognised for leading the way in providing an outstanding patient experience for cancer patients.

In the 2021 Bureau of Health Information (BHI) Outpatient Cancer Clinics Survey, the San Integrated Cancer Centre was the only cancer clinic in New South Wales to achieve eight measures significantly higher than the NSW result.

Patients were asked to evaluate their experience of access to services, care planning and coordination, complications, follow-up and support.

The report also compares patients’ experiences in rural and urban facilities, examines patients’ experiences of virtual care, and provides insights into differences in experiences between patients who speak a language other than English at home and those who speak English, on selected measures.

While the service performed strongly in all categories, the highest results were in the areas of ‘timely and coordinated care’ and in a ‘safe, comfortable environment’.

The results reflect the experiences of more than 8,000 people who attended one of 42 facilities housing outpatient cancer clinics in November 2021. The survey included 310 patients.

The survey is the result of a partnership by BHI and the Cancer Institute NSW with the aim to improve understanding and quality of the patient experience.

CEO Brett Goods expressed his pride in the Hospital’s performance and congratulated the team.

“The San’s solid strategy around whole-person health, along with our Christianity in Action mission, are clearly having a positive impact on patient experience,” he said. “We are proud to offer a personalised approach to care that ensures our patients are supported every step of the way with empathy and commitment to a high-quality experience.”

The centre offers a comprehensive approach to cancer care for the local community, including medical oncology and radiation oncology services under the one roof. Radiation oncology services are provided by Icon Cancer Centre Wahroonga.

Icon Cancer Centre Wahroonga Clinical Director of Radiation Oncology Dr Andrew Fong says the outstanding results are a testament to the strength of the multidisciplinary service provided for the local Sydney North Shore community.

“We are very proud to partner with the Sydney Adventist Hospital to deliver the full remit of exceptional cancer care, closer to home. To be recognised for the fifth year in a row as the leading outpatient cancer clinic in NSW reflects our shared commitment to offering the best possible care and supporting our patients from diagnosis through to treatment and beyond,” Dr Fong said.

The centre also offers extensive cancer support services, providing a wide range of services to the community including support groups, education, counselling, bereavement support, and other resources.

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