Becoming a patient

We are here to help you navigate this difficult time, and to support you with compassion, knowledge and hope.

Overview

When you or a loved one is diagnosed with cancer, it is normal to feel overwhelmed. It can be helpful to understand what to expect next. While everyone is different, the following steps are a common pathway for our patients after an initial diagnosis.

  1. Getting a referral
    Ask your doctor for a referral to your nearest Icon centre. We have more than 100 dedicated specialists with experience across all cancer types. As a private patient, you have a say in where you are treated and who your specialist is.
  2. Your first appointment
    At the first appointment, you will meet with your experienced doctor who will talk you through your diagnosis and treatment plan, and address any concerns and questions you may have. Your doctor will continue to care for you throughout your entire treatment and beyond.
  3. Before starting treatment
    Further to your initial appointment, one of our experienced care team will take some time to discuss your treatment, what to expect, possible treatment side effects and how to manage them. They will also chat about possible anxiety you and your family might be feeling. Our team works together with your doctor to ensure your care is truly tailored to your needs and those of your loved ones.
  4. Starting treatment
    The length of your appointment and cycle depends on the treatment being given. Throughout your treatment and beyond, your doctor and care team are here to monitor your progress, address your side effects and listen to any concerns or fears you may have. Never be afraid to seek clarity and reassurance to ensure you are confident in your treatment and choices.

Your comfort is our priority

It is important to us that you feel as comfortable and informed as possible during your visit. We offer a range of services for patients and families to make things a bit easier, including:

Same location

Ability to see your doctor and access your treatment from the same location

Brochures

Relevant brochures and information from trusted sources to help you understand your cancer and support your treatment

Cancer care team

Knowledgeable cancer care team with the experience and compassion to support you and your loved ones throughout every part of your treatment and beyond

Access to health providers

On-site access or referral to trusted allied health providers and support services to address the physical and emotional impact of your treatment

Wireless internet

Complimentary wireless internet throughout our centres

Coffee & tea

Complimentary access to tea and coffee facilities

Understanding fees

We will work with you to ensure you’re aware of any out-of-pocket expenses and make sure there are no surprises throughout your treatment.
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Care team

Every member of Icon’s team are here to help you. Here are some of the people you may meet and the role they have in your care.
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Our doctors

Icon brings together some of Australia’s most experienced medical oncologists, radiation oncologists and haematologists.
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